Privacy Policy mamu88 — Malaysia Member Data Protection

1Introduction

Welcome to the mamu88 Privacy Policy page. We at mamu88 take the responsibility of protecting your privacy very seriously. This Privacy Policy explains in detail how we collect, use, store, and protect your personal information when you use the mamu88 platform, website, or mobile app.

This document is provided to ensure you fully understand your privacy rights as a mamu88 member and how we handle your data with complete integrity and responsibility. Privacy is not merely a legal obligation for us — it is the foundation of trust that builds a lasting relationship between mamu88 and every member we serve.

2Data We Collect

Mamu88 collects various categories of information depending on how you interact with our platform. Below is a summary of the types of data we collect:

We only collect data that is strictly necessary for the stated purposes. We do not collect excessive or irrelevant information beyond what is required to operate the mamu88 platform.

3How We Use Your Data

The data we collect is used responsibly for the following purposes only:

• Creating and managing your member account on the mamu88 platform.
• Processing deposits and withdrawals securely and in a timely manner.
• Verifying your identity to fulfil KYC requirements and anti-money laundering (AML) compliance.
• Detecting, investigating, and preventing fraudulent activity, misuse, or security threats.
• Providing effective customer support and resolving any complaints or enquiries.
• Sending important account-related notifications, such as transaction confirmations and security updates.
• Sending promotional information and exclusive offers — subject to your subscription preferences.
• Enhancing the performance, security, and overall experience of the mamu88 platform.
• Complying with all applicable legal and regulatory obligations.

4Data Sharing with Third Parties

Mamu88 does not sell, rent, or trade your personal data to any third party for marketing purposes. However, in certain limited situations, we may share your information with the following parties:

• Payment Processors: Licensed payment service providers that help process your deposits and withdrawals securely.
• Technology Service Provider: Companies that assist us in managing the platform's technical infrastructure, servers, and cybersecurity.
• Regulatory Authority: Government agencies or regulatory bodies when required by applicable law.
• KYC Service Provider: An identity verification partner that helps us verify member information in accordance with legal requirements.

All third parties working with us are required to comply with strict security and privacy standards, and are only permitted to use your data for the specified purposes.

5Data Security

We continuously invest in the latest security infrastructure to ensure your personal data remains protected at all times. Key security measures we implement include:

• 256-bit SSL/TLS encryption for all data transferred between your device and mamu88 servers.
• Passwords are stored using a one-way hashing algorithm that cannot be reversed.
• Two-factor authentication (2FA) for an added layer of protection at account login.
• Round-the-clock security monitoring by our in-house cybersecurity expert team.
• Regular penetration testing conducted by independent third-party security firms.
• Strict access controls — only authorised personnel who require access to specific data are permitted.
• Regularly encrypted data backups to ensure service continuity.

6Cookies & Tracking Technologies

Mamu88 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.

• Essential Cookies: Required for core platform functions such as login verification and session security. Cannot be disabled.
• Performance Cookies: Helping us understand how members use the platform so we can make continuous improvements.
• Functional Cookies: Remembering your preferences such as language and display settings for a more comfortable experience.
• Analytics Cookies: Anonymised data is used to analyse usage trends and improve platform content.

You can manage or delete cookies through your browser settings. Please note that disabling certain cookies may affect the functionality and user experience of the mamu88 platform.

7Your Privacy Rights

As a mamu88 member, you have clear and enforceable privacy rights. We respect and facilitate the exercise of these rights:

To exercise any of the above rights, please contact the mamu88 customer support team via live chat or our official email. We will process your request within 30 business days.

8Data Retention Period

Mamu88 retains your personal data only for as long as necessary to fulfil the purpose of collection or to comply with applicable legal obligations. In general:

• Active account data is retained for as long as your account remains active on the mamu88 platform.
• Following account closure, financial data and transaction records are retained for a minimum of 7 years to comply with anti-money laundering legal requirements.
• Customer support communication logs are retained for 3 years for reference and dispute resolution purposes.
• Analytics cookie data is retained for a maximum of 24 months before being automatically deleted.
• Once the retention period has ended, your data will be securely deleted or permanently anonymised.

9Children's Privacy

The mamu88 platform is for individuals aged 18 and above only. We do not knowingly collect or process personal data from individuals under the age of 18.

Parents or guardians who believe their child has registered on the mamu88 platform are urged to contact us immediately so that appropriate action can be taken.

10Links to Other Sites

The mamu88 platform may contain references to other sites or services in certain contexts. Please note that this Privacy Policy applies solely to the mamu88 platform.

Mamu88 is not responsible for the privacy practices or content of any third-party websites or applications. We recommend that you read the privacy policy of each website you visit separately to understand how they manage your data.

11Changes to the Privacy Policy

Mamu88 reserves the right to update or modify this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. When significant changes are made, we will:

• Updating the "Last Updated" date at the top of this document.
• Displaying clear notices on the mamu88 platform homepage for a specified period.
• Notifying members via their registered email address of any material changes.

Continued use of the mamu88 platform after changes take effect constitutes your acceptance of the updated policy. We encourage you to review this page periodically.

12Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal data, our team is ready to assist you.

• Live Chat: Available 24/7 directly through the mamu88 platform — the fastest way to get a response.
• Official Email: [email protected] — for written enquiries that require documentation.
• Response Time: We are committed to responding to all privacy enquiries within 3 business days.